If someone calls you claiming to be from "Microsoft Windows Technical Support" and asks you to open Event Viewer — HANG UP IMMEDIATELY. Microsoft will never cold-call you. If in doubt, contact Mark. He has seen every scam in the book and will happily help you stay safe.
About Mark
Mark Parsons is a dedicated computer technician who genuinely loves helping people with technology. Whether it is a virus-riddled laptop, a printer that refuses to cooperate, or a network that mysteriously dropped, Mark is the person you want in your corner.
He brings patience, expertise, and a sense of humor to every job — qualities that keep his clients coming back (and their computers running).
From Burlington to Brantford
Mark was born in Burlington, Ontario — a lakeside city on the western tip of Lake Ontario known for its waterfront and the Royal Botanical Gardens.
He now calls Brantford, Ontario home — the "Telephone City," birthplace of Alexander Graham Bell's famous invention. It is fitting that someone so passionate about technology would settle in a city with such deep roots in communication innovation.
Fun fact: The journey from Burlington to Brantford is about 40 km — but in tech-support miles, Mark has traveled around the world and back.
What Mark Can Help With
- Computer repairs — desktops, laptops, all-in-ones
- Virus and malware removal (yes, even that stubborn one)
- Data recovery and backup solutions
- Network setup and troubleshooting
- Hardware upgrades — RAM, SSDs, GPUs
- Operating system installs — Windows, Linux (yes, even Slackware if you are brave)
- Tech education — learn how to protect yourself online
- Printer exorcisms (he calls them "repairs," but we all know the truth)
If your browser suddenly shows a full-screen message saying "YOUR WINDOWS HAS BEEN COMPROMISED — CALL THIS NUMBER IMMEDIATELY" — do NOT call that number. Press Alt+F4 (or Cmd+Q on Mac), clear your browser cache, and breathe. Better yet, call Mark instead. He deals with these scammers so you do not have to.
Mark's Undying Loyalty to the Toronto Maple Leafs
Some people fix computers. Some people cheer for winning hockey teams. Mark does one of these things exceptionally well — and the other involves the Toronto Maple Leafs.
Through every heartbreaking playoff exit, every "this is our year" declaration, and every first-round farewell, Mark stands firm. His loyalty to the blue and white is unshakeable, unwavering, and — some might say — a testament to the same stubborn determination that makes him such a great technician.
If Mark can keep believing in the Leafs after all these years, imagine how dedicated he will be to fixing your computer.
A Word on Apple Products
Mark helps with all platforms — including Apple. He respects the engineering. He respects the ecosystem. He has complicated feelings about the pricing.
⚠ SYSOP BULLETIN ⚠
Mark's Tech Philosophy
"Every computer problem has a solution. Every person deserves patience. Every printer... is a test of character."
Mark approaches technology the way a protagonist approaches their quest — with determination, heart, and the occasional dramatic monologue about why people should stop using "password123" as their password.
He believes technology should empower people, not intimidate them. Whether you are 8 or 80, Mark will meet you where you are and help you get where you want to go — digitally speaking.
Discover the story behind this site — how it is regenerated daily by AI, why it looks different every time you visit, and what it reveals about the state of modern artificial intelligence.
Get In Touch
Need help with your computer? Have a tech question? Just want to chat about the Leafs' playoff chances?
Brantford, Ontario, Canada — Remote and in-person support available.