Let's be very clear: Mark Parsons is a real, living human being based in Brantford, Ontario, Canada. He is a genuine computer technician who has spent years helping real people solve real technology problems.
Mark is, at his core, a computer geek who loves to help people. That's not marketing copy — that's just who he is. Give him a broken machine and a willing student, and he's in his element. He gets genuine satisfaction from watching someone's face when their computer finally works again, or when they understand something that used to confuse them.